1) At the end of every coaching meeting, the coach and client discuss what worked and what did not, what was most beneficial and what wasn’t.
2) At the mid-point of an engagement, a progress-to-plan meeting takes place, involving the organizational “sponsor,” the individual client and the coach, to review the pre-established success criteria and whether milestones were reached or missed.
3) At the end of the engagement, in a completion session, a final review takes place, an evaluation form is completed by the client and the client’s sponsor, and an action plan is created for sustaining the gains made in coaching. However, if the client organization has contracted with us to calculate Return on Investment (ROI), we have worked from the outset of the engagement to establish what business indicators or results will be impacted if the coaching is successful. We then assist in calculating the ROI according to industry standards for the coaching profession (see “Measuring ROI in Business Coaching” PDF).